Refund and cancellation policy

Last updated: 22 September 2026

We want you to buy with confidence. This is how refunds and cancellations work. To ask for one, email hello@hiringtable.com with your name and payment reference.

Candidate packages (fixed price)

• Before we start. If you cancel before we have started work, you get a full refund. Work starts when we have your CV and intake details and confirm the start by email.
• After we start. If you cancel once work has started, we refund the value of the work not yet delivered. We will tell you the amount in writing before we refund it.
• If we are late. If we have not delivered your first draft within the turnaround shown for your package, and you ask for a refund before we deliver it, you get a full refund.
• If it is not what we described. If, after your included revision rounds, the deliverable still does not match what your package describes, tell us within 7 days of final delivery. We will fix it or refund the affected part.

What we cannot refund

• Interview or job outcomes. Nobody can promise them, so we do not refund based on them.
• Work already delivered and accepted, or a change of mind after final delivery.

Company engagements

The cancellation and refund terms are set out in the written scope and quote we agree before work starts. In general, if you cancel before work starts you get back any advance you paid, and if you cancel after it starts you pay for the work done to that point.

Free tools and intro calls

The CV self-check, the hiring health check and intro calls are free, so there is nothing to refund.

How refunds are paid

We reply within 3 working days. Approved refunds go back to the original payment method. How long they take to show up depends on your bank or payment provider, and is usually a few working days.